How can I reach you? 

Our opening hours are Monday to Thursday from 8.30h to 17.00h and Friday from 8.30h to 12.30h. You can reach us via WhatsApp, live chat, email and by phone. In urgent situations, our repair line is available 24/7! Take a look at this page to find our contact details. 

How do you communicate with tenants? 

With tenants, we communicate in various ways. We usually inform tenants about this by e-mail as soon as possible. In any case, we use email a lot; e.g. invitations for hospitality evenings/viewings, announcements for maintenance projects, etc. On My SSH you can find relevant information about the building in which you live or will live.

Can I unsubscribe from your emails?

Unfortunately, you cannot unsubscribe from the mailings that you receive from us as a (former) tenant. We try to make emails as relevant as possible. However, we do think it is important to keep you informed from time to time or to ask your views on issues that are central to our long-term policy and which help to improve your living situation; for example, sustainability and student wellbeing. Please also check our privacy statement about data processing and mailings. 

What personal data do you hold about me?

That depends on whether you’re listed in our system as a house hunter, a tenant or a former tenant. You can find more information on this in our privacy statement. We retain most personal data for up to two years after you last logged into your account. The Dutch Tax Authorities oblige us to keep data from former tenants for up to seven years after the last rental period. This data is anonymised; this means that we can see that a particular room was rented during a specific period and that the rent was paid, but we cannot trace this back to an individual or a bank account number. Have you not been a tenant for more than seven years? Have you not been a tenant for more than seven years? In that case, we have already deleted all your data from our systems.

I have a complaint. What to do? 

You can file a complaint if you are not satisfied with your accommodation, the rent price or our service. Read more about this.